At Kay's Lash Bar, every order is packed with care and prepared for first-class delivery. Once your order is placed, please allow 1–3 business days for processing before your package departs.

Domestic orders typically arrive within 3–7 business days after fulfillment, depending on your location. You will receive a tracking number via email once your order has shipped — consider it your boarding pass.

Please ensure your shipping address is entered correctly at checkout. Kay's Lash Bar is not responsible for delays or lost packages due to incorrect addresses provided at the time of purchase.

Shipping times are estimates and may be affected by carrier delays, holidays, or high-volume periods. Once your package has been handed off to the carrier, delivery is in their hands — but we'll always be here to help you troubleshoot.

At this time, we do not offer direct exchanges. If you'd like a different item, please place a new order for the product you love.

All sales are final. We appreciate your understanding and are always happy to help you find exactly what you need before you check out.

We inspect every order before it ships to ensure it meets our standards. However, if your package arrives damaged, defective, or with missing items, we want to make it right — no questions asked.

Please contact us within 48 hours of delivery with the following:

Once we review your claim, we will either reship the affected items at no cost to you or issue a full refund for the damaged portion of your order. Claims submitted after 48 hours of delivery may not be eligible for resolution, so please inspect your package upon arrival.

Have a question that isn't covered here? Our customer care team is available and ready to assist. We respond to all inquiries within 1–2 business days, Monday through Friday.

We love our KLB community and are committed to making every experience feel first class. Thank you for flying with Kay's Lash Bar — we'll see you at the top.